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Shopping need to know???????????????????????????????????????????????????????????????????????????????????
Yiwu Ben Ku E-commerce Company is a large-scale e-commerce company focusing on the wholesale of lights such as flashlight, camping lamp and bicycle lamp. The company is currently available for hundreds of kinds of lights, another website picture is not uploaded, you can also consult customer service.
2. About color
Web product color, pattern, packaging and other information for reference only, due to shooting lighting and different display color difference and other problems may cause the product picture and the real color difference, all subject to the real; If the color, pattern, packaging, etc. of the product is different from the description on Alibaba,
It is not a quality problem, we do not accept returns;
3, about after-sales
a) Goods damaged by human causes (such as unauthorized maintenance, misuse, collision, negligence, abuse, accident, alteration, incorrect installation, etc.), incomplete packaging, secondary processing of goods, we do not return.
b) Because the factory may change the product packaging according to the production situation, the outer packaging is different from the picture on the website or the goods you purchased before, which does not belong to the quality problem, we do not accept return for this reason;
c) Multi-color, multi-style products default to random mixed hair. The company will do its best to meet the product color and style specified by the customer in the order notes. Because the color and style of a single order in the warehouse can not meet the customer's requirements, we do not accept the return caused by this
d) Personal preferences (smell, color, model, appearance) will not be returned; The buyer subjectively believes that there is a problem with the quality of the product, please issue a legally recognized written appraisal, otherwise no return
e) Express damage: When receiving the express, please verify whether there is any damage or loss of goods before signing. If yes, please sign before the Courier issued a certificate, and contact us. Otherwise, we will not be able to claim compensation from the Courier company, and therefore we will not be able to undertake any after-sales service.
Including lost or damaged goods.
4. About out of stock:
Because we need to deal with a lot of orders every day, and we allocate the goods according to the order of the payment time, so some orders may be out of stock. In order to ensure that customers receive the goods in time, we will not notify customers if the stock is out of stock below 30% of the order value
And delivery as usual.
After receiving the goods, customers can request a refund for the part that is out of stock (we do not replace the goods). If the customer can not accept this provision, please note in the order, we will follow the remarks.
5. About delivery
We are a wholesale enterprise, not retail. If you are purchasing for personal use (e.g. most items in the order are 1 or 2) please go around we cannot guarantee timely delivery for individual users. Wholesale users can be shipped within 72 hours under normal circumstances, under special circumstances,
Please understand that the delivery time may be extended in case of seasonal busy or out of stock.
6 About Returns
? If there is any quality problem, the goods can be returned or exchanged within 60 days. We accept one return or exchange per order. You can accumulate the goods in question and send them back to our company every 45 days. Please pay the postage in advance.
We will reimburse the delivery fee of 1 kg of your parcel after receiving the goods, which is calculated according to the calculation published on our website (the delivery and return delivery fee standard is the same). You can also choose to return the defective goods immediately, but the return shipping cost is your own.
If in doubt, please contact customer service.
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